Shipping Policy

 

Thank you for shopping with Love Nail Art. This policy explains where we ship, how long delivery takes, and how you can track your order.

Where We Ship

We currently ship to addresses within the United States. We do not offer international shipping at this time.

Shipping Cost

•        Free shipping on order more than $74.99. 

Processing & Delivery Time

•        Estimated delivery time is 7–12 days from the date your order is placed.

•        Ready-to-ship (stock) sets are prepared and dispatched as quickly as possible. Custom-size handmade sets are made to order, so please allow time for production before dispatch.

•        Delivery times are estimates and are not guaranteed. Delays can occur due to carrier issues, customs processing, weather, or high-volume periods such as holidays.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with your tracking number and a tracking link. You can also track your package by:

•        Clicking the tracking link in your shipping confirmation email;

•        Logging in to your account on our website, going to My Orders, and selecting Track Shipment; or

•        Copying your tracking number into a third-party tracking site such as 17TRACK.

Please note: after the carrier receives your parcel, it can take 24–48 hours for the first tracking scan to appear. Tracking may also pause briefly during customs clearance — this is normal. If there has been no tracking update for more than 48 hours, or you notice anything unusual, please contact us with your order number and we will look into it.

Customs, Duties & Taxes

Any import duties, customs fees, or taxes that apply to your shipment are the responsibility of the recipient and are not included in the price of your order.

Changing or Cancelling an Order

•        Stock items: if your order has not yet shipped, contact us as soon as possible with your order number. We can update your shipping address, style, size, or quantity free of charge.

•        Custom-size handmade sets: you may change the size or style only before production has started. Once we begin making your set, it cannot be changed, as the pieces are made specifically to your measurements.

•        Shipped orders: once an order has shipped (or a custom set is completed), the style, size, and shipping address can no longer be changed. Please see our Return & Refund Policy.

Incorrect Address

Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect or incomplete address provided by the customer. If a package is returned to us due to an address error, additional reshipping fees may apply.

Lost, Damaged or Wrong Items

If your package is lost in transit, arrives damaged, or contains the wrong item, contact us at support@lovenailart.com and we will help make it right.

Contact Us

If you have any questions, please email us at support@lovenailart.com. We typically reply within 1–2 business days.