Help center

Frequently asked questions

Hey girlie! 💅
Got questions about our press-on nails? We've got answers. Can't find yours?
Just email us at support@lovenailart.com and we'll help you out!

About Nails

  • Great question! Here is why our nails feel different:

    •       Better fit: each nail is shaped and filed by hand to match your nail's curve,
    so they lay flat and are less likely to lift or pop off. Mass-made nails often use one stiff mold that can feel tight or pinchy.

    •       Details you can see: hand-painted art, gradients, watercolor, 3D gems. Gems are secured around the edges so they are less likely to fall off or snag on your sweater.

    •       Made for you: custom sizes and shapes, not just "close enough."

    •       Nicer feel: we use quality soft nail tips that bend instead of snapping. The
    edges are thinned to feel close to your natural nail, so typing and grabbing stuff feels comfy, not bulky.

    •       One of a kind: hand-painted sets each have tiny differences, so your nails are basically yours alone. Perfect for photos, dates, and events!

  • Your set comes with everything you need to get started:

    •       10 handmade press-on nails

    •       A nail storage box (to keep them safe for next time)

    •       Jelly glue tabs

    •       Alcohol prep pads

    •       A wooden cuticle pusher

    •       A nail buffer block

    •       A mini nail file

  • Yes! With jelly glue tabs and gentle removal, one set can be worn multiple times. Just check that the nails are not bent or cracked, the artwork looks good, and the gems are still secure. If a nail is badly warped, the art is worn down, or lots of gems fell off, it is time to retire that set.

  • With jelly glue tabs, expect about 2–5 days, and up to a week with good care. If you are extra hands-on with water, they may last only 1–2 days.

    Please don't wear them for more than 2 weeks straight. Water can sneak in and get trapped under the nails, which can cause bacteria (and green nails, ew). Give your natural nails a break! 💚

  • It's easy and only takes a few minutes! You'll need: cuticle pusher, nail buffer,
    alcohol pad, and jelly glue tabs.

    Follow the steps here: Click for details.

  • Never pull or pry them off! That can hurt your natural nails and break your press-ons (or pop off the gems). Here's the right way:

    1.     Soak your hands in warm (not hot) water, about 104°F / 40°C, for 5–10
    minutes
    . Add a little hand soap if you like. The jelly glue will soften.

    2.     Slide the wooden stick gently under the side edge of the nail to make a tiny gap. Do not pry from the base.

    3.     Once the glue is soft, slowly slide the nail off. No yanking!

    4.     Clean off leftover glue on the back of the nail with the wooden stick. Don't use a rough file inside the nail, or it won't stick well next time. Wipe any glue off your natural nails with an alcohol pad.

    If you used stronger glue (like liquid or solid adhesive tabs), wrap a cotton pad soaked in nail glue remover around the edge of the nail, wait for the glue to dissolve, and then gently slide it off.

  • •       Go easy on water. Wear rubber gloves for dishes and cleaning, and try not to soak your hands for a long time. Water can get under the nails and make edges lift.

    •       Nails are not tools. Skip opening cans, peeling stickers, or prying stuff. Use your fingertips!

    •       Watch out for harsh products. Disinfectant, makeup remover, and strong cleaners can weaken the glue and dull the gems.

    •       Extra care for gem sets. Don't rub the gems hard or snag them on sweaters or hair. If an edge lifts a little, don't pick at it. A tiny bit of top coat can help.

  • •       Clean the glue off the back of each nail and wipe off any dust.

    •       Put them back in their box with space between each nail so they do not rub together.

    •       Keep them out of direct sun and heat (hot cars and sunny windowsills are a no) so they don't warp or fade.

    •       Store your jelly glue tabs and tools with them so nothing gets lost.

Shipping & Delivery

  • Your order should get to you in about 7–12 days. We know waiting is the hardest
    part, but good things are worth it!

  • Right now we ship to addresses in the United States. More countries may come later, so stay tuned!

  • Yes, we offer free shipping for orders more than $74.99.  Check the cart to see the current deal on free shipping..

  • Any import duties or taxes that apply to your package are paid by the recipient (that would be you). They are not included in your order total.

  • Once your order ships, we email you a tracking number and a tracking link. You can also:

    •       Click the tracking link in your shipping email

    •       Log in to your account, go to My Orders, and tap Track Shipment

    •       Paste your tracking number into a site like 17TRACK

    Heads up: it can take 24–48 hours after the carrier picks up your package for the first tracking update to show up. Tracking can also pause for a bit during customs. That's totally normal! If there's no update after 48 hours, or something looks off, email us your order number and we'll check it out.

Returns & Refunds

  • We completely understand wanting to make sure you're happy with your purchase, and we want to be upfront with you about our return policy.

    Since press-on nails are a personal care item that comes into direct contact with skin, we're unable to accept returns once an order has shipped — this is simply a matter of hygiene and safety, and we hope you understand. Because of this, we'd gently encourage you to double-check your size, shape, and style before placing your order, and our team is always here to help if you have any questions beforehand.

    That said, please know that every set we make is 100% handcrafted with care, and each one goes through a thorough quality check before it ever leaves our studio — so you can shop with confidence knowing real attention has gone into every detail.

    If you ever receive a set that arrives damaged, defective, or not as described, please reach out to us within 7 days of delivery. We genuinely want to make things right, and we'll take care of you with a replacement or refund.

    Your trust means everything to us, and we're always just a message away if you need anything. 💕

  • Please carefully measure your nails using our sizing guide before placing your order to help avoid this. If you do end up with the wrong size after receiving your order, we've got you — we'll offer you 20% off a new set in the correct size.

    If you are not sure about your measurements, please feel free to reach out to our support team anytime at support@lovenailart.com — we're happy to help before you order. 💕

  • ✅ If your order hasn't been made or shipped yet (in-stock items):

    Reach out to us ASAP with your order number! As long as production hasn't started, we're happy to update your shipping address, style, size, or quantity for free.

    ⚠️ For custom-made sets (made to your exact nail measurements):

    Changes to size or style are only possible before production begins. Once we've started crafting your set, we're unable to make changes — your nails are cut and shaped specifically to your measurements and can't be reused for another order.

    ❌ If your order has already shipped, or your custom set is already made:

    We're unable to modify the style, size, or shipping address at this point. If there's an issue once your package arrives, you can request a return or exchange in line with our return policy (see below).

Payments & Safety

  • All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

  • Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

    Learn more about our store's safe checkout experience (powered by Shopify) here.

  • For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

  • We accept payments from major credit card companies like Visa, Mastercard, and American Express. We also accept Paypal payment.